Frequently Asked Questions
BLKessence is composed of small-batch, hand-made products. Therefore, all orders are processed within 4-6 business days. You will receive a tracking number and expect your order to arrive 3-5 days after the processing period.
Please note: due to COVID-19, USPS processing times may be delayed. We appreciate your continued patience and support during this time!
BLKessence uses great care while packaging your order. In the unlikely event your package arrives damaged, please notify us within 48 hours of receiving your package. Please contact firstname.lastname@example.org with an image of the product, your name, and your order number. We will issue a refund or ship a replacement as soon as possible.
- Clear any debris before lighting your candle.
- Keep out of direct sunlight or other sources of heat.
- Never move a hot, burning candle.
- Burn within sight and never leave a candle unattended.
- Keep out of reach of children and pets.
Trim your wick between each use! Trimming your wick to about 1/4" with a wick trimmer, scissors, or nail clippers will allow for a much longer, smoother, and cleaner burn.
The melt pool is the candle wax that has melted on top of the candle while the flame is lit. To ensure a clean and even melt pool, be sure to burn your candle for 3-4 hours each use. This will allow for a longer total candle burn time.