FREQUENTLY ASKED QUESTIONS

NEED A QUICK ANSWER TO YOUR BURNING QUESTION? 

IF YOUR QUESTION IS NOT ANSWERED BELOW, EMAIL US AT hello@blkessence.com

When will I receive my order?

BLKessence is composed of small-batch, hand-made products. Therefore, all orders are processed within 4-6 business days. You will receive a tracking number and expect your order to arrive 3-5 days after the processing period. 

What is your return policy?

Due to the nature of creating hand-crafted goods, we do not provide refunds-- all sales are final. Exceptions may be made at our discretion in the event that a mistake has been made on our behalf. 

What if my order arrives damaged?

BLKessence uses great care while packaging your order. In the unlikely event your package arrives damaged, please notify us within 48 hours of receiving your package. Please contact hello@blkessence.com with an image of the product, your name, and your order number. We will issue a refund or ship a replacement as soon as possible. 

How long do BLKessence candles last?

Because of our 100% vegan, organic coconut soy wax, our 7oz candles burn for a total of about 45 hours, about double the amount of burn time compared to the big-named candle companies.

How strong are BLKessence candle scents?

Our candles emit a strong scent, but they are not as overwhelming as larger-named candle companies, whose candles contain chemicals to achieve an overpowering scent. 

My candle is not performing the way that I expected. What should I do?
Please refer to our Candle Care Guide and if you have further questions, feel free to contact us!

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